Warranty & Returns

Buying fine jewelry online should feel safer than buying it in person — because the policies are written down. Here are ours, in plain language. (TODO: final legal review before launch.)

The lifetime warranty

Every Ghavelli piece is warranted against manufacturing defects for as long as you own it. That covers things like stones loosening in an undamaged setting, prongs failing under normal wear, and finish defects present at delivery. If a covered issue appears, we repair or replace at no charge, shipping included.

What it doesn't cover: damage from impact or accident, loss or theft, work done by another jeweller (this voids the warranty), normal patina, and plating wear on white gold (a maintenance item — see care).

30-day returns

• Thirty days from delivery, free and insured in both directions, for a full refund to the original payment method.
• Pieces must return in original condition with the grading report and packaging. Resized or engraved pieces can be exchanged or repaired but not refunded, engraving excepted where we can refinish.
• Start a return from the contact page — we send a prepaid, insured label the same business day.

Free resize, first year

One complimentary resize within twelve months of delivery, shipping on us. Most resizes turn around in under two weeks. Eternity-style and fully pavéd bands have limited resize range — we'll advise before you order.

Annual care, always

Complimentary inspection and professional cleaning once a year, every year. It keeps the warranty meaningful: small issues get caught while they're still small.

Made-to-order timing

Your ring is cast, set and finished for you in 2–3 weeks, then shipped fully insured with signature on delivery. Need a date? Tell us — rush options exist for most designs.

Ready to look? Design your ring from setting to stone, or browse the bridal sets. Questions we haven't answered here? Read the FAQ or talk to us.